Many older adults in nursing homes and assisted living facilities must rely on ombudsmen to listen to their concerns, then advocate on their behalf. Ombudsmen actively impact concerns in many areas including unanswered call buttons, roommate difficulties, staffing, food and unsanitary conditions.
Because the majority of nursing home residents never receive visitors, we also place volunteers of all ages through our Friendly Visitor Program into nursing homes. These volunteers spend time with residents who may not regularly have visitors.
For families looking to make the difficult decision of nursing home or assisted living facility placement, the caring and committed staff at The Senior Source will provide information vital to making the best decision for your loved one.
Additionally, the Long-Term Care Ombudsman program can help by:
- Guiding families through the process of selecting a long-term care facility based on individual needs and preferences
- Coordinating volunteer opportunities to individuals and corporations
- Advocating for patient and resident rights and resolving resident issues with the best resolution rate in the state of TX
FOR MORE INFORMATION
If you have a concern about resident rights and care, or need assistance in choosing a nursing home or assisted living facility for a loved one, contact Suzanna Sulfstede, LMSW, Long Term Care Ombudsmen Program Director at 214-823-5700 or via email.
Congratulations to our very own Karen Magruder whose article examining complaints in small, medium and large assisted livings in Dallas County has officially been published in the peer-reviewed journal Home Health Care Services Quarterly! Way to go, Karen! We are so proud of you.
You Can Help!
The more than 9,000 frail elderly nursing home residents located in the Dallas area should be able to live their latter years with dignity and respect in a safe environment. Unfortunately, this is not always the case. Vulnerable nursing home and assisted living facility residents rely on ombudsmen to listen to their concerns, then advocate on their behalf. Ombudsmen actively impact concerns in many areas including unanswered call buttons, bedsores, roommate problems, staffing, food and unsanitary conditions.
If you are 18 years or older and have the time and concern, there’s a resident waiting for you. We never have enough volunteers to meet the needs of frail elderly in nursing homes, and you can help by becoming a volunteer ombudsman.
Ombudsmen volunteers receive certification training by ombudsman staff through:
- A total of 36 hours of training, including classroom training, home study and onsite visits.
- Completion of a 3-month internship as a Friendly Visitor in an assigned long-term care facility prior to being certified as an ombudsman by the Texas Department of Aging and Disability Services.
- Ongoing monthly training sessions.