Need help with utility bills?
We have two ways to help you with utility payments:
- As of February 14, 2025, due to heavy demand, we are temporarily unable to accept new online applications for utility bill payments for Atmos Energy, TXU Energy, and Ambit Energy as we work through the current backlog. We expect to resume online applications on March 1. We will keep this page up-to-date with the latest status so please check back next week for updates.
- For electric and gas, we can help those 50 and older who live in Dallas County apply for the Comprehensive Energy Assistance Program (CEAP). Not every energy company participates in the CEAP program, and our screening process will help you see if you are eligible for assistance.
Utility Assistance
For help applying for the Comprehensive Energy Assistance Program (CEAP) contact:
English
Spanish
Applying for Utility Assistance
To apply for the Comprehensive Energy Assistance Program (CEAP):
We will help those who are 50 and older in Dallas County apply for the Comprehensive Energy Assistance Program to help with electric and gas bills. Please make an appointment by contacting:
For English: Alixious Brown, Client Benefits Enrollment Manager at 214-525-6148 or ABrown@TheSeniorSource.org.
For Spanish: Priscilla Perez, Bilingual Financial Coach at 214-525-6173 or PPerez@TheSeniorSource.org.
Documents Required for *ALL* Household Members when applying for CEAP
- Copy of birth certificate or passport
- Copy of Picture ID or Driver’s license for all household members 18 years+
- Copy of Social Security card or shot record or school record for all household members 17 years or younger
- Copies of all household income earned within the last 30 days
- SNAP Benefit Letter (if applicable)
We look forward to serving you!
