POSITION TITLE: Receptionist
REPORTS TO: Intake and Client Navigation Program Director
STATUS: Part-Time; Non-exempt
SCHEDULE: Morning Part-time 8:00-12:30
Purpose of Position:
The Receptionist reports to the Intake and Client Navigation Director and will be our organization’s first contact point. The Receptionist will welcome guests and greet people who visit our office or attend our events. Coordination of the front-desk tasks and responsibilities will include collecting intake forms, distributing correspondence, receiving packages, and appropriately directing phone calls to program staff according to documented procedures.
It is essential for our Receptionist to maintain a pleasant and patient attitude, as this is also a customer service role and many of our clients come to us for help facing stressful situations.
Essential Functions:
- Unlock front doors and prepare reception area for daily business
- Greet and welcome guests as soon as they arrive
- Direct visitors to the appropriate person, room, or office
- Answer, screen, and forward incoming phone calls while working closely with intake process and Intake Coordinators
- Ensure reception and Ante Room are tidy and presentable, with all necessary stationery and materials (pens, forms, and brochures)
- Provide basic and accurate information in-person and via phone/email
- Assist in maintaining office security by following safety procedures, monitoring cameras, and controlling access to the building
- Responsible for tracking Visitor/Loaner badge check-out
- Update and utilize Outlook calendar for front desk schedule
- Ensure that Front Desk Procedures and staff list documents are up to date and accurate
- Perform other clerical receptionist duties such as filing, preparing correspondence, and other light-duty administrative tasks
- Lock front doors securely at the end of the business day
Minimum Qualifications:
- Professional appearance and demeanor
- Work experience as a Receptionist, Front Office Representative, or similar role.
- Proficiency in Microsoft Office Suite including Outlook, Word, and Excel
- Experience with Cloud file-saving software such as SharePoint or Dropbox
- Ability to be resourceful and proactive when issues arise
- Ability to create and maintain an organized and clean workspace
- Ability to prioritize tasks while multitasking
- High school degree or GED
- Minimum intermediate level technology skills (internet, email, online calendar, file maintenance, messaging, etc.)
Responsibilities:
- Maintaining a punctual schedule for opening and closing the front doors of the agency
- Training volunteers to assist with front desk duties as needed
- Ensure that building is securely locked upon exit and closing procedure is followed
- Other duties as assigned
Position Positives:
- Paid time off
- 403(b) retirement plan with employer match
- A collaborative culture with team building and staff events throughout the year
To apply, please submit a resume and cover letter to MyNewJob@theseniorsource.org
Since 1961, The Senior Source has been the Dallas area’s #1 resource for empowering and equipping individuals and families to navigate aging. The Senior Source provides financial and emotional services and programs for older adults to age and live with dignity and purpose. Whether older adults are navigating financial matters, caregiving issues, or senior living options, The Senior Source guides them towards a successful solution.
life of older adults in Dallas. We continually foster and support the principles and values of our agency by promoting an environment that is welcoming and inclusive of all values, opinions, experiences, and cultures to best address the needs of our employees, clients, and volunteers.
The Senior Source is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
