POSITION TITLE: Long-Term Care Ombudsman
REPORTS TO: Long-Term Care Ombudsman Program Director
STATUS: Full-time; Exempt
PURPOSE
The Long-Term Care Ombudsman Program protects the health, safety, welfare and rights of Dallas County nursing home and assisted living residents by advocating for their quality of life and care. The Long-Term Care Ombudsman serves the residents in assigned nursing homes and assisted living facilities, by monitoring care provided in the facilities and working to resolve complaints on behalf of the residents.
PRIMARY RESPONSIBILITIES
• Scheduling and making regular visits to assigned nursing homes and assisted living facilities and temporarily providing coverage of additional facilities in the absence of the assigned ombudsman for those facilities
• Receiving, investigating and working towards resolution of complaints reported to the Ombudsman Program and/or identified during facility visits
• Responding to initial calls and inquiries for the program to determine appropriate follow-up needed and sharing with appropriate ombudsman staff
• Directly managing all inquiries related to how to choose facilities by providing guidance on the process of choosing a facility for persons in the community and sharing information on specific facilities
• Providing one-on-one consultations on long-term care issues for residents, families and facility staff
• Collecting necessary data from inquiries for documentation purposes and engaging in all aspects of the general operation of the program
• Being knowledgeable of the licensing standards for nursing homes and assisted living facilities.
• Making presentations in the community, as well as to facility staff, family groups and resident councils to increase visibility of the Ombudsman Program
• Attending Texas Health & Human Services Commission, Long-Term Care Regulation surveys and exits, as notified
• Supporting LTCOP staff with volunteer management activities, including preparing handouts and certification training materials
• Maintaining thorough documentation of visits and casework, preparing monthly reports, and working closely with the Long-Term Care Ombudsman Program Director to monitor progress towards program goals
• Attending regular staff meetings and in-service training sessions
• Performing other related duties as assigned by the Long-Term Care Ombudsman Director
QUALIFICATIONS INCLUDE
Education/Experience
A bachelor’s degree in social work or a related field with a minimum of two years of experience in social services, preferably in the field of aging or advocacy.
Skills/Characteristics
Demonstrates excellent customer service skills with the ability to interact with diverse clients and confidently navigate various situations, quickly making decisions as appropriate. Bilingual in English/Spanish strongly preferred. Acts with diplomacy, assertiveness and problem-solving skills and possesses strong communication and writing skills. Excellent organization and computer proficiency required, including proficiency with Salesforce, PowerPoint, Excel, and Word. Knowledge of aging preferred.
POSITION POSITIVES
• Generous PTO policy
• 403B contribution plan with employer matching
• This position is considered remote; must live in the DFW area
• A collaborative culture with team building and staff events throughout the year
To apply please submit a resume and cover letter to MyNewJob@theseniorsource.org
The Senior Source is the #1 resource in the Dallas area for empowering and equipping individuals and families to navigate aging. Since 1961, we have provided financial and emotional services for older adults to age with dignity and purpose. Whether older adults are navigating financial matters, caregiving issues, or senior living options, The Senior Source guides them towards a successful solution.
Diversity and inclusion are essential to The Senior Source’s mission of enhancing the quality of life of older adults in Dallas. We continually foster and support the principles and values of our agency by promoting an environment that is welcoming and inclusive of all values, opinions, experiences, cultures to best address the needs of our employees, clients, and volunteers.
The Senior Source is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
