For nearly 60 years, we have focused our efforts on supporting older adults in greater Dallas.  As the outbreak of Coronavirus (COVID-19) puts our older adults at the greatest risk, we want to continue to be a resource, partner, and voice of information and hope for the seniors we serve.  We will continue to post updates, senior-focused articles, and information on our website. 

Although our office is closed, our staff is available via phone (214-823-5700) and email.

Clickable Links to Articles and Information

The Senior Source’s Long-Term Care Ombudsmen are here to support residents residing in nursing homes and assisted living facilities as well as their families. Please use our map below to see who the Ombudsman is for your loved one’s facility. Please reach out to your Ombudsman with questions or concerns. 

COVID-19

Emergency Utility Help Information

AT&T

  • Will not terminate services for the next 60 days
  • Will waive late payments and fees
  • Offer services if unable to pay bill
  • MUST CALL 800-288-2020 or 611
  • High Call Volumes

Charter Spectrum

  • Free broadband and Wi-Fi for students K-12
  • Only for 60 days
  • Must not already have internet access
  • Opening free public hotspots for internet access
  • MUST CALL 1-844-488-8395

Dallas Water

  • Suspension on disconnections for next 60 days
  • Payment arrangements are available
  • MUST CALL 214-651-1441
  • High Call Volumes

Medicare and Medicaid

  • Covers COVID-19 testing
  • Covers Telehealth virtual check-ins
  • MUST CALL
  • High Call Volumes

Verizon

  • Will not terminate services for the next 60 days
  • Will waive late payments and fees
  • Offer services if unable to pay bill
  • MUST CALL 800-922-0204
  • High Call Volumes

Reliant

  • Call 211 to find agencies who can aid through their CARE Program
  • Clients need to call 1-866-RELIANT for payment extensions.  Currently, there is a 5% fee to extend payments

Stream Energy

COVID-19

Emergency Food Pantry Information

Brother Bills Helping Hand

  • 3906 North Westmoreland Road Dallas, TX, 75212
  • 214-638-2196
  • Drive-Thru Food Pantry
  • Must Call First, Unless it’s an Emergency
  • Wednesdays from 10 am – 1 pm Thursdays from 10 am – 1 pm

CCD Marillac

  • 2843 Lapsley St. Dallas, TX, 75212
  • 214-826-8330
  • Serves breakfast and lunch M-F from 8 am to 3 pm
  • First come first serve

City Square Food Pantry

  • 1610 S. Malcom X Blvd. Dallas, TX, 75226
  • 214-823-8710
  • T-F from 9 am to 1 pm
  • Drive Thru and Walk-In Services
  • First come first serve

Cristo Rey Dallas College Prep

  • 1064 N. St. Augustine Dallas, TX, 75217
  • 469-844-7956
  • Tuesdays from 9:30 am – 11:30 am
  • Food and Diaper Pantry

Crossroads Pantry

  • 4500 S Cockrell Hill Rd
  • 214-560-2511
  • Requirements:
  1. Bring own grocery bags
  2. Picture ID
  3. Proof of address

Holy Spirit

  • 111 W Danieldale Rd. Duncanville, TX, 75137
  • 214-521-3719
  • Tuesdays & Thursdays from 9 am – Noon
  • Saturday from 10 am – Noon

Jan Pruitt Community Pantry

  • 123 Alexander St. Lancaster, TX, 75146
  • 972-591-7849
  • Only Services Following Zip Codes: 75134, 75146, 75172, 75141, 75241, 75154
  • Must call first

Minnie’s Food Pantry

  • 661 18th Street Plano, TX, 75074
  • 972-596-0253
  • W-SAT from 8:30 am to 11:30 am

North Texas Food Bank

  • 3677 Mapleshade Ln. Plano, TX, 75075
  • 214-330-1396

Pleasant Grove 

  • 1324 Pleasant Dr. Dallas, TX, 75217
  • 214-505-1928
  • M-F from 10 am to 3 pm
  • First come first serve

Vickery Meadow

  • 8448 Walnut Hill Lane Dallas, TX, 75231
  • 214-821-5575
  • Food and Clothes Pantry

Interfaith Family Services

  • 1651 Matilda Street Dallas, TX, 75206
  • 214-827-7220
  • Drive-Thru Food Pantry
  • Must Call First, Pre-registration is required
  • Special drive-thru on Saturday, March 21, 9 A -Noon 

COVID-19

Senior Shopping Information

  • Whole Foods – Beginning March 18th. Opens 1 hour early for shoppers 60+ in the US. Will close 2 hours early for restock and sanitizing

 

  • Dollar General – Beginning March 17th. First hour of each shopping day is dedicated to senior shoppers. Store will close 1 hour early for restock and cleaning.

 

  • Target – Beginning March 18th. First hour of each WEDNESDAY is reserved for vulnerable guests including elderly and those with underlying health conditions. Stores will close at 9:00 PM for restock and cleaning.

 

  • Walmart – Temporary hours of operation 7:00 AM to 8:30 PM. Senior shopping events will be every Tuesday for customers 60+ beginning March 24th through April 28th. The shopping event will begin 1 hour before stores open to the public and includes pharmacy and vision centers.

 

  • Stop & Shop – Beginning March 19th. Opens every day at 6:00 AM to 7:30 AM for most vulnerable customers, including those who are 60+ or have weakened immune systems.

 

  • Fairway Market – Beginning March 18th. Open Monday through Saturday to shoppers 65+ and those with increased susceptibility to serious illness from 8:00 AM to 9:00 AM.

 

  • The Fresh Market – Open Monday through Friday to seniors and individuals most at risk from 8:00 AM to 9:00 AM

 

  • Northgate Gonzales Market – Open from 7:00 AM to 8:00 AM for seniors and those with disabilities to shop first.

 

  • Brookshires – First hour of operations reserved for senior citizens. Asking community to also allow seniors to move to the front of the line throughout the day. Offering 5% daily discount to seniors. Waiving fees for all guests for curbside orders through May 5th. This includes Super 1 Foods, Spring Market, and FRESH by Brookshires.

 

  • Albertsons Companies – dedicated shopping hours for senior citizens and other at-risk populations, such as pregnant women or those with compromised immune systems. At a minimum, the company will reserve every Tuesday and Thursday from 7 to 9 a.m. for those vulnerable shoppers who must leave home to obtain their groceries, unless otherwise locally mandated. Customers should check their store’s hours if they’re opening on a different schedule. (for Texas residents, this would include Tom Thumb stores)

 

  • Market Street – Starting Thursday, March 19, senior shopping hours (guests 60+) will be from 6-9A Monday and Thursday

COVID-19

Additional Emergency Resources

2-1-1 Texas

  • Call 211 OR 877-541-7905
  • Emergency Assistance
  • Long Wait Times

Catholic Charities

  • 1421 West Mockingbird Lane Dallas, TX, 75247
  • Food: 972-246-6027
  • Financial: 972-246-6055
  • Refugee: 214-553-9906
  • M-F from 8 am to 4:30 pm

Meals on Wheels

  • Dallas District
  • 214-689-2639
  • Still Open & Delivering

Neighborhood Medical Center Clinic

  • 5917 Belt Line Rd.
  • 972-726-6464
  • Free Drive Thru Testing for COVID-19

Senior Housing for Homeless

  • 469-801-8119
  • Emergency Assistance
  • Must be 55 +

VNA Texas

  • 1600 Viceroy Drive Dallas, TX, 75235
  • 1-800-224-862
  • 214-689-0000
  • Emergency Assistance for Elderly

 Interfaith Family Services

  • 1651 Matilda Street Dallas, TX, 75206
  • 214-827-7220
  • Utility and Rent assistance available

Jobs For Displaced Workers

Dallas Regional Chamber
500 Akard St., Ste. 2600
Dallas, TX 75201

Connecting Displaced Workers to Jobs

COVID-19

Mental Health & Wellness Resources

 

 

 

 

 

 

  • Mental Health Navigation Line – 972-525-8181

COVID-19

Confirmed Cases, Drive-Thru Testing Information & More

COVID-19 Confirmed Cases & More Information
Dallas County Health and Human Services
2377 N. Stemmons Freeway
Dallas, TX 75207
214-829-2000

https://www.dallascounty.org/departments/dchhs/2019-novel-coronavirus.php

 

COVID-19 Drive-Thru Testing Locations & Information
• Parking Lot E at the American Airlines Center, which is located at 2500 Victory Avenue in Dallas.
• The Ellis Davis Field House, which is at 9191 South Polk Street in Dallas.
What time are the sites open?
Both drive-thru testing sites will be open from 8 a.m. to 8 p.m. each day.
More information: https://www.dallascounty.org/covid-19/testing-locations.php

ALL QUESTIONS ABOUT DALLAS COUNTY AND
COVID-19 ARE TO BE DIRECTED TO 211