Resource Center

Who do you call when an older adult needs help in Dallas? The Elder Financial Safety Center put together this helpful list of service organizations and resources.

Commonly Requested Numbers

• Martin Luther King, Jr. Center (214) 670-8418
• West Dallas Multipurpose Center (214) 670-6530
• Community Courts:
  
  • West Dallas (214) 670-9745
  • South Oak Cliff (214) 671-0777
  • South Dallas (214) 670-7129
  • Northeast (214) 570-1685
• Adult Protective Services Hotline (800) 252-5400
• City of Dallas Services 3-1-1
• Community Service Hotline 2-1-1
• Connect to Care (888) 743-1202
• Consumer Protection Hotline (800) 621-0508
• Dallas Area Agency on Aging (214) 871-5065
• Dallas County Health & Human Services (214) 819-2000
• DCHHS Older Adult Services Program (214) 819-1860
• Elder Financial Safety Center (214) 525-6130
• Housing Crisis Center (214) 828-4244
• Jewish Family Service (972) 437-9950
• Mental Health America of Greater Dallas (MHA) (214) 871-2420
• My Ride Dallas (972) 855-8084
• NAMI Dallas (214) 341-7133
• New Lifestyles-Senior Living (800) 869-9549
• North Texas Crisis Line (866) 260-8000
• Park and Recreation Active Senior Adult Programs (ASAP) (214) 671-1602
• Social Security Office (800) 772-1213
• SPCA of Texas (Society for the Prevention of Cruelty to Animals of Texas)
  
  • Main Phone (214) 742-7722
  • Report Animal Cruelty (214) 461-1850
• Star + Plus Program Helpline (800) 964-2777
• Texas Legal Services Center (800) 622-2520
• The Senior Source (214) 823-5700
• TX Dept. Health Human Services Intake (888) 337-6377
• TX Health and Human Services (800) 458-9858
  
  • To report abuse, neglect or exploitation of people who are older or who have
    disabilities; that occurs in: Nursing homes, assisted living centers, day activity
    and health services, home health, hospice agencies and intermediate care
    facilities.
• VNA Meals on Wheels (214) 689-2200

City Services for Seniors

• Office of Community Care / Senior Services (214) 670-5227
• Senior Affairs Commission (214) 670-7883
• DART Rider Assistance Program (214) 828-6717
• Senior Ombudsman Program (214) 823-5700
• Senior Dental Health Program
  
  • North Dallas Shared Ministries (214) 358-8729
  • Agape Clinic (972) 707-7782

Other Numbers & Resources to Know

• AARP Fraud Watch Network (977) 908-3360
  
  • https://www.aarp.org/money/scams-fraud/
• Better Business Bureau Scam Tracker
  
  • https://www.bbb.org/scamtracker
• Consumer Financial Protection Bureau (855) 411-2372
  
  • https://www.consumerfinance.gov/complaint/
• Federal Trade Commission
  
  • https://www.ftccomplaintassistant.gov/
• National Center on Elder Abuse (855) 500-3537
  
  • https://ncea.acl.gov/Suspect-Abuse.aspx

Texas Department of Family and Protective Services: Adult Protective Services

If you suspect a person who is 65 or older or who has disabilities is being abused, neglected, or financially exploited, call the Texas Abuse Hotline at
(800) 252-5400, or report it online at TxAbuseHotline.org. If someone is in danger, call 911 or local police and then call the Texas Abuse Hotline.
Please call the hotline if YOU are a victim!

City of Dallas

Senior Services helps the City of Dallas seniors maintain the highest quality of life possible by providing information and referrals on senior services, educational programming and other resources that support and promote financial and social well-being. Reach us at 214-670-5227 and visit our website at: https://dallascityhall.com/departments/community-care/Pages/seniorservices.aspx

The Senior Source’s Elder Financial Safety Center

The Elder Financial Safety Center at The Senior Source is a safe and trusted place for older adults and their loved ones to get expert, professional and unbiased guidance to ensure financial well-being – from basic needs to financial exploitation. We provide prevention, protection, and prosecution services through our collaboration with the Dallas County Probate Courts and Dallas County District Attorney’s Office. Our vision is to ensure every older adult lives in a safe community with the financial resources to securely age with dignity. Reach us at 214.823.5700 and visit our website at: TheSeniorSource.org

Signs of Financial Abuse and Scams

• Urgency – scammers, close personal friends or family members apply pressure or use fear to get you to act.
• Scarcity – scammers will claim there is a limited supply, so you must “buy now.”
• Credible Sources – scammers will claim they are with a reputable business or organization.
• Unsolicited – you receive an unexpected call or email about a product or service you did not order or want.

Tips to Reduce and Prevent Financial Abuse and Scams

• Have a trusted contact you can call to ask about suspicious calls, mail, texts, or emails if you are unsure.
• Do not click on links from sources you do not know, and only call known phone numbers.
• Do not verify or provide personally identifiable information to unsolicited callers.
• Get a free copy of your credit report annually at annualcreditreport.com, or call 1-877-322-8228.
• Do not sign any documents you do not understand or agree to services you did not order or do not want.

Download the printable version below.

Download “EFSC-Place-Mat.pdf”